The research highlights a significant gap in travel insurance offerings, particularly for digital nomads and remote workers. The study reveals that while traditional travel insurance policies often focus on covering pre-trip expenses like flights and accommodation, they fail to address the unique needs of digital nomads and remote workers. These individuals often face unique challenges, such as extended stays, remote work arrangements, and the need for comprehensive health coverage. Klook Protect’s research reveals that 70% of digital nomads and remote workers surveyed reported experiencing at least one travel-related issue during their trips. These issues ranged from visa complications to unexpected medical expenses, highlighting the need for more comprehensive insurance solutions.

This dissatisfaction stems from the traditional model’s limitations, which include:

* **Lack of personalization:** Traditional policies are often one-size-fits-all, failing to cater to individual needs and preferences. * **Limited coverage:** Traditional policies may not adequately cover specific risks or situations, leaving travelers vulnerable to financial hardship. * **Complex and confusing:** Traditional policies can be difficult to understand and navigate, leading to frustration and potential claims denials.

* **Rising expectations:** Travellers today are increasingly demanding more comprehensive coverage, personalized experiences, and seamless digital integration. * **Shifting priorities:** Traditional travel insurance is losing ground as younger generations prioritize experiences over material possessions. * **Digital natives:** Millennials and Gen Z are driving the shift towards digital-first travel insurance, seeking convenience and instant access to information.

* **Travel insurance claims:** A recent study reveals that travelers in Malaysia, Singapore, and Hong Kong face difficulties in making claims. * **Value-conscious travelers:** The Philippines has a high percentage of travelers who prioritize price over other factors. * **Millennials and Gen Zs:** These generations require different protection and preparation for unforeseen events.

This reliance on technology, while convenient, also creates vulnerabilities. For instance, sharing location data with apps can expose individuals to potential risks like targeted attacks or data breaches. Furthermore, the desire for instant gratification and convenience can lead to impulsive decisions, potentially putting individuals at risk. The rise of social media has also contributed to a shift in risk perception. Social media platforms often present a curated and idealized version of reality, leading to unrealistic expectations and a sense of comparison.

This phenomenon is driven by the perception of travel insurance as a “necessary evil”, a cost that can be avoided due to the low likelihood of having to claim. This perception, coupled with the perceived high cost of travel insurance, is further fuelled by a lack of awareness about the various types of coverage available. This lack of awareness hinders travelers from making informed decisions about their travel insurance needs.

* **Flexible Coverage:** Klook Protect offers customizable coverage options, allowing travelers to choose the level of protection they need. This includes options for trip cancellation, interruption, delay, baggage loss, and more. * **Real-Time Claims:** The platform allows for real-time claims submission, making the process faster and more convenient.